Panpurri Day Spa

Terms & Conditions


In these terms and conditions, “we” “us” and “our” refers to PANPURRI DAY SPA. Access to and use of all information on this website is provided subject to the following terms and conditions. We reserve the right to amend this Notice at any time, so please check it regularly. Your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended.

PANPURRI DAY SPA is a day spa offering Thai-inspired massage and facial treatments and high quality cosmetic products. We work hard to ensure our premises are a safe place for staff and clients. In booking with us you understand and accept that we offer no services whatsoever of a sexual nature, and any request for such services will be refused. Please return the respect shown to you by our staff (please refer to 8.1 for details)


We are committed to protecting your privacy and wellbeing.

We collect a limited amount of client information which we hold securely and will not sell or share unless required to do so under law. Other than as stated in the Privacy Policy, we use the information collected only to:

1. Contact you with regard to your booking or appointment.
2. Guide you through the booking process.
3. Process payment as requested by you.
4. Process any credit application request by you.
5. Communicate with you about other services that may interest you.


We will hold any information supplied until the Client requests its removal.


We may share any supplied information to the following persons or agencies:

1. Our Staff.
2. Our legal advisers and accountants.
3. Any marketing agency engaged by us, purely in relation to their relevant communications.
4. Government agencies when legally required to do so.
5. The NZ Police in the course of investigating any crime, offence or allegation.


Sales by PANPURRI DAY SPA are covered by the provisions of the Consumer Guarantees Act when bought for private use. Where products are ordered for business use these provisions do not apply.

The Client acknowledges that nothing in these terms and conditions is intended to have the effect of contracting out of the CGA except to the extent permitted by the Act, and all provisions of these Terms and Conditions shall be read as such.


Any online promotions offered by PANPURRI DAY SPA carry their own terms and conditions as notified.


PANPURRI DAY SPA has a range of services and products, which can be purchased either at the time of an appointment or online in advance. Services are charged according to the time and product use, and can be paid for directly on our premises or online via payment card.

Bookings paid online may be cancelled or amended up to 3 hours before the start time of the booking, and cancellations attract a full refund unless their special conditions preclude a refund. Some services require payment in full or a deposit at the time of online booking. This payment or deposit is NON-REFUNDABLE if the appointment fails to take place, or is cancelled or postponed within 20 hours of the allocated time onto a different day. If cancelled or postponed with less than 3 hours notice, the amount due will be charged as a cancellation fee. Bookings deferred to a later date on the day of the appointment forfeit any attached discounts unless prepaid.

If you miss or overlook a booking, you will not be refunded. Paid bookings would still entitle you to a rewards stamp. Should you fail to show up and pay for the appointment, any rewards stamps accrued to date will be forfeited, and accruals will begin again at the next appointment.

We cannot provide refunds for services provided by us if you are unhappy with the results. However, if you feel that a service was unsatisfactory, please discuss it with us directly so we can address your concerns and make sure that this does not happen again.

All products and services for private use are sold subject to the Consumer Guarantees Act which provides broad protection for consumers. We will honor any request for a refund where products supplied are faulty or inappropriate for the intended use.




If you have any complaints or queries about our products and services please contact us.


All provisions here are governed by the laws of New Zealand.


  1. “Client” means you or any other persons doing or contemplating doing business with PANPURRI DAY SPA, including casual browsers of this website.

  2. “Staff” means any permanent or casual employee, contractor, manager, director or agent authorised to act in providing the products and services offered by PANPURRI DAY SPA.

  3. “Hours of Business“ means the hours of business notified on this website or by external physical signage, which may vary over time.

  4. “Courier Fee” means the cost of delivering any purchased goods and services to the address provided, by freight, post or whatever means.

  5. “GST” means tax chargeable in New Zealand under the Good and Services Tax Act 1985

  6. “Intellectual Property” means all patents, designs, present and future trademarks or copyright and whether or not registered or registrable by any means, and the right to file an application for registration thereof.

  7. “Login” means a Client’s personal email address, chosen login name, and password where it may be required to acquire goods or services by the Client.

  8. “Products” means the products available for sale online or physically from our premises.

  9. “PANPURRI DAY SPA” means OKLA INVESTMENTS Limited trading as PANPURRI Day Spa, NZBN 9429050508228, located at 719 Dominion Road, Auckland 1041.



Your use of the products and services provided by PANPURRI DAY SPA and your access to, and use of, our online ordering system are subject to the Terms and Conditions stated here. By making a booking with us or using the website and ordering system you warrant that you have read, understood and accepted these terms and conditions and agree to be bound by them. Orders placed through our website constitute legal offers to purchase the stated goods and services, and are capable of being accepted by PANPURRI DAY SPA without further reference to the Client.


These terms and conditions shall prevail over any other document purportng to have a contractual effect, including any verbal offers or promises.


PANPURRI DAY SPA has the absolute discretion to refuse the registration application of a potential Client for any reason whatsoever.


Registration for online purchases is free, but the Client is responsible for any costs associated with accessing the site, including internet charges, and any delivery costs required to transport goods or services beyond the reach of the delivery method offered on this site.


PANPURRI DAY SPA may at its absolute discretion suspend or terminate the ability of any Client to buy products or services online through its website or in person.


The Client is liable for every order made from the PANPURRI DAY SPA site. However, if you’ve made a mistake, please call us!


Unless otherwise agreed, Clients may not buy products or services from the PANPURRI DAY SPA site for resale.


PANPURRI DAY SPA shall use its reasonable endeavours to prevent unauthorised access to any data provided by the Client. However it will not be responsible for the consequences of any data breach by an unauthorised party, or any unauthorised use of this data.

PANPURRI DAY SPA uses FRESHA, a reputable secure online payment portal to authorise credit and debit card payments made over the internet. While we have every confidence in their system and its integrity, we cannot be responsible for any data breach occurring within a third party processing system. Unless explicitly provided to us by the Client, PANPURRI DAY SPA does not hold card information from transactions undertaken through its online payment provider.


2.1 All prices are in New Zealand Dollars and include GST. We endeavour to ensure that our price list is current. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time. 

2.2 The Client will pay the stated Courier Fee for delivery of products ordered for delivery to their registered address. Where the fee charged on our site fails to meet the actual costs of delivery, we will contact the Client and advise of any additional payment required.


3.1 PANPURRI DAY SPA will make every reasonable effort to provide the products and services when requested during our Hours of Business. However we will not be liable for any inability to do so on a particular occasion or occasions, and may at our option provide an exchange or refund where any purchased service or product becomes permanently unavailable or cannot be provided at a mutually convenient time within a reasonable period.


4.1 Special offers are provided subject to their own terms and conditions notified in association with the offer. Generally, bookings made under special offer provisions are non-refundable unless otherwise stated.


5.1 Payment for goods and services must be made using a credit or debit card, EFTPOS, direct bank transfer, or cash.

5.2. By booking you agree to pay for the booked session in full, with legal liability, unless postponed or cancelled in line with our cancellation and refund policy.


6.1 Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

6.2 PANPURRI DAY SPA Staff are trained to a professional level in massage therapies and receive additional training in the administration of skin treatments and products. However PANPURRI DAY SPA offers no guarantee that such products may not cause skin irritation or other adverse effects in susceptible individuals.

6.3 The Client warrants that all therapies and treatments are provided at their request and the Client takes full responsibility for their effects.

6.4 The Client has an obligation to disclose any injury, infirmity, impairment, allergy or susceptibility that may be affected by the practices offered by PANPURRI DAY SPA and its staff, and provide reasonable warning of any condition that may lead to discomfort or injury as a result of treatment.

6.5 PANPURRI DAY SPA Staff may refuse to undertake, or may modify, any treatment offered or listed where they have concerns over the possible effects of that treatment.

6.6 The Client understands that they are requesting treatments entirely at their own risk. PANPURRI DAY SPA will not be responsible for the consequences of any treatment performed at the Client’s request that may have adverse effects, regardless of any matters disclosed as in Section 6.4 where the Client agrees to proceed with treatment.


7.1. PANPURRI DAY SPA offers a limited allocation of client parking, in an area used for access by others. Any Clients parking in our spaces do so entirely at their own risk, and PANPURRI DAY SPA will not be liable for any damage or injury, whether due to accident or negligence or unlawful act or howsoever caused that may occur from the use of the spaces provided. All vehicles are parked at their owners’ risk.


8.1. In addition to the General Terms above, the Client accepts that PANPURRI DAY SPA offers no services of a sexual nature and any persistent request for such services will result in the immediate termination of the booked session, and no refund will be offered. The Client may be asked to leave the premises forthwith, and Staff may request assistance to ensure compliance with this. If you are threatened with ejection and feel you have been misunderstood in any regard, please ask to speak with management.

8.2. PANPURRI DAY SPA Staff are professional practitioners who provide services as offered on this site and on printed materials on our premises. We expect the highest standards of professionalism from everyone here. However misunderstandings can occur and if you feel our staff have treated you inappropriately, please raise it with management.


9.1 PANPURRI DAY SPA reserves the right to lawfully refuse services or goods to anyone or any organisation.


10.1. The Terms and Conditions stated here are correct to the best of our knowledge. However any typographical or syntactic errors shall be assessed on their own merits and shall not limit the effect of the Terms and Conditions as a whole.


11.1 These Terms and Conditions may be altered by PANPURRI DAY SPA without prior notice and changes shall have immediate effect.